Still need a different product or not satisfied with your purchase? Below we explain how to return an online order from Calma.
14-day cooling-off period
You can revoke your online purchase without giving a reason for up to 14 days after receipt. Please let us know within that period. You then have another 14 days to return the products. You can also notify us of your revocation before delivery.
How to register a return
- Email info@calmaclinic.nl with your name, order number and the products you want to return. You do not need to give a reason.
- Carefully pack the product with the supplied accessories and, where reasonably possible, in the original packaging. Include your order number.
- Send your return with PostNL to Calma Clinic, Rozengracht 42D, 1016 ND Amsterdam. Keep your proof of postage and track-and-trace until the return has been processed.
Sealed personal care products
For a sealed product that is not suitable to return for reasons of health protection or hygiene, the right of revocation lapses if you break the seal after delivery. So leave the seal intact if you are still unsure. For other products, you may assess what is necessary to establish the nature, characteristics and functioning. In the case of extensive use, a reasonable reduction in value may apply.
Return costs and refund
The direct costs of a return shipment are at your expense. Returns remain your responsibility until we receive them. In the event of a full revocation, you will receive a refund of the purchase price and the costs of the standard delivery. In the case of a partial return, the original delivery costs will not be refunded.
We will refund you within 14 days at the latest after your revocation notice via the same payment method. We may wait until we have received the products or proof of return, whichever happens first. Any additional costs for a more expensive delivery method than standard delivery will not be refunded.
Exchanges, damage or an incorrect product
Would you like to exchange? Contact us so we can check the options and availability. Have you received an incorrect or damaged product? Email your order number and, if possible, photos of the product and the packaging. We will resolve this with you; the costs for a justified complaint are not your responsibility.
A reaction to a product
Stop using it if your skin does not react well to a product and contact us. For opened, sealed products that cannot be returned for hygiene reasons, the mentioned exception to the right of revocation applies. Your rights in the event of a defective product always remain valid.
Model form for revocation
You can use the text below, but it is not mandatory:
To: Calma Clinic, Rozengracht 42D, 1016 ND Amsterdam, info@calmaclinic.nl.
I hereby inform you that I revoke our agreement concerning the sale of the following products:
Product(s):
Ordered on / received on:
Order number:
Name:
Address:
Date:
Signature (only for paper submission):