These terms and conditions apply to product orders placed through the Calma webshop. Separate treatment terms and conditions apply to treatments at the clinic.
1. Who We Are
Calma Clinic B.V.
Rozengracht 42D
1016 ND Amsterdam
Email: info@calmaclinic.nl
Telephone: 020 303 83 98
Chamber of Commerce number: 82798419
VAT number: NL862608466B01
2. Product Information and Advice
We describe our products as clearly as possible. Packaging and product photos may change; the information on the current packaging takes precedence regarding ingredients, dosage, and warnings. Skincare results vary from person to person. The skin test and online product information are intended as general selection aids and do not replace an individual assessment.
3. Ordering
Before completing your order, check your products, quantities, address, and email address. You will receive an order confirmation after placing your order. If you discover an error, contact us immediately. If a product is unexpectedly unavailable, we will inform you and discuss a suitable solution or refund.
4. Prices and Payment
Prices are in euros and include the applicable VAT. Standard shipping costs are €6.95. Any additional costs will be displayed before placing the order. You pay using the payment methods offered at checkout. We process your order after payment has been confirmed.
5. Delivery
In-stock products ordered on a business day before 17:00 are normally delivered the next business day. The usual delivery time is 1–2 business days. On weekends and public holidays, we process orders on the next business day. We will inform you of any delays. More information can be found on Shipping & Delivery.
6. Right of Withdrawal and Returns
When purchasing online, you generally have a 14-day cooling-off period after receipt. You have a further 14 days after notifying us to return the product. The direct return costs are at your expense. For sealed products that are not suitable for return for health or hygiene reasons, the right of withdrawal lapses if the seal is broken after delivery.
In the event of a full withdrawal, we will refund the purchase price and the standard return shipping costs. The refund will be issued within 14 days of your notification at the latest; we may wait until we receive the product or proof of return. You can find the full procedure and the withdrawal form on Exchanges & Returns.
7. Incorrect or Defective Product
You are entitled to a product that complies with the agreement. If you receive an incorrect, damaged, or defective product, contact us with your order number and a description. We will assess the situation and offer a solution in accordance with your statutory rights. These rights are not limited by these terms and conditions.
8. Complaints
Send a complaint including your name, order number, and a description to info@calmaclinic.nl. We will respond as quickly as possible and let you know if we need more time to investigate your complaint.
9. Contact and Applicable Law
Dutch law applies to orders, without prejudice to any mandatory consumer protection laws that apply to you. Have questions about these terms and conditions? Contact Calma Clinic.